By purchasing through this website you agree to be bound by the Terms and Conditions laid out below.
These terms and conditions apply to online & telephone transactions only and do not apply to any purchases made in our store.
These conditions do not affect your statutory rights as a Consumer.
Definitions:
"Buyer" means the Consumer who buys or agrees to buy Goods on this website from bedsite.co.uk.
""Goods" means all products listed on the order and the order confirmation e-mail
"Consumer" has the meaning given in section 12 Unfair Contract Terms Act 1977
"Special Items" means any Goods that are not held in stock by bedsite.co.uk and are ordered and/or manufactured specifically for the Buyer.
"Delivery" means the delivery of the Goods to the delivery address specified on the order.
Risk and Ownership:
The Goods shall be at the Buyer's risk once delivery has taken place. The Buyer must take all reasonable care of the Goods. Should the Goods be returned to bedsite.co.uk having been damaged while in the Buyer's care, the cost of such damage will be recovered from the Buyer.
Ownership of the Goods will only pass when cleared funds have been received from the Buyer, regardless of whether delivery has taken place.
Limitations of Liability:
Our total liability in regard to the performance of this contract shall be limited to the value of the Goods.
Bedsite.co.uk shall not be liable for any direct, indirect or consequential losses, costs or expenses incurred or any consequential compensation arising out of the performance/or non performance of this contract.
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded under applicable law.
All contracts shall be governed by English Law.
Any order placed by the Buyer and accepted by bedsite.co.uk is subject to the following terms and conditions unless specified in writing by a Director of bedsite.co.uk.
A confirmation of your order will be sent by e-mail and, unless you are notified to the contrary within 48 hours of this confirmation, the order will be deemed to be accepted by bedsite.co.uk.
Bedsite.co.uk retains the right to refuse any order that is subject to an error on its website and will in these circumstances reimburse the Buyer in full.
Description of goods:
The description of the goods will be as specified within the confirmation e-mail and it is the Buyers responsibility to check that the Goods specified are as the Buyer intended to order.
All sizes given are approximate and the Buyer should satisfy them self that the goods will fit into the delivery address. The normal bed and mattress sizes (i.e. 3, 0" single 4'6" double and 5'0" king) refer to the sleeping surface only, all bed frames will add extra overall measurements. The Buyer should check the overall dimensions given for each product and be sure that they will fit into the room of choice.
There may be certain items included in the illustration of a product which are not part of the product and are not included in the product description and are not part of the order, (for example, headboards, bedside tables, lamps and bed covers).
Payment:
Full payment is required at the time the order is placed and bedsite.co.uk will collect the payment from the debit/credit card details supplied unless otherwise agreed at time of order.
All Prices and charges on this site are in U.K. pounds and include any V.A.T payable at the prevailing rate.
Delivery:
Bedsite.co.uk will deliver FREE to mainland UK all orders over £400 with the exception of following postcodes AB, DD, FK 18-21, IV, KW, PA above 19, PH above 7, PL, TQ and TR. Delivery is available to offshore islands and Europe – price on application.
Bedsite.co.uk use professional furniture distribution companies to deliver most goods. Bedsite.co.uk and it’s carriers will deliver to the Buyers room of choice (providing that this is accessible and provides no health and safety risks to the delivery team).
The products the Buyer orders will be delivered to the address specified in the order unless otherwise agreed in writing by the Buyer and bedsite.co.uk. Changes in delivery address details will require evidence of abode i.e. photographic ID, Utility Bill etc.
Goods will be deemed to have been delivered once delivered to the specified address as detailed above and bedsite.co.uk will not be liable to the Buyer for non-delivery of the Products. Bedsite.co.uk does not need to satisfy itself that the person accepting delivery at the specified address is the Buyer (or authorised by the Buyer to accept delivery of the Goods).
Dates and times quoted for delivery are approximate only. The seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.
Where a delivery date has been agreed with our carrier but the Buyer is not present to receive the delivery, Bedsite.co.uk reserve the right to charge the Buyer a minimum of £45 to cover part of the cost of the failed delivery.
The Quantity or content of any consignment of Products as recorded by bedsite.co.uk or it’s carriers upon its dispatch shall be conclusive evidence of the quantity or content received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.
Time for the delivery shall not be of the essence.
All Goods must be signed for. We are unable to deliver to unattended premises or outside of customer addresses unless otherwise agreed in writing with bedsite.co.uk prior to delivery.
Bedsite.co.uk do not accept any blame or liability for customers removing or disposing of old beds, mattresses or sofas prior to delivery. We do advise that customers only dispose of old goods after acceptance of the new goods been delivered.
Deliveries made to business addresses will have the Buyers authority for anybody in the building to accept the goods on the customer’s behalf. Bedsite.co.uk will accept no responsibility once the goods have been signed for at the requested address.
Delivery is officially to the front door only but Goods may be taken to the room of choice at Buyers request. It is also the customer’s responsibility to remove all paintings, mirrors or any other objects that may get damaged or that may hinder the product from going into the room of choice during delivery. Bedsite.co.uk or its carriers will not be held responsible for any damage caused to Goods, property, fixtures or fittings during delivery. If the customer is unwilling to accept this waiver the item will be left at the front door of the property. It is the Buyers responsibility to ensure all Goods will fit through any doorways and/or passageways necessary for Goods to be delivered into the room of choice. Most Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods unless otherwise agreed at time of order.
Any Warranty/Guarantee offered with the Goods is only applicable for Mainland UK. Should a manufacturing defect occur when Goods are outside Mainland UK the Buyer is responsible for any transport costs incurred.
Faulty Goods:
Complaints relating to faulty Goods should be notified in writing within 7 days of the fault becoming apparent and should be addressed to Customer Services Department, Allen & Appleyard Ltd, The Old Town Hall, Knutsford, Cheshire, WA16 6BY or by e-mail to orders@allenandappleyard.com
In the rare event that Goods develop a fault, bedsite.co.uk retains the right to have the Goods repaired or replaced at bedsite.co.uk discretion, and any delivery costs associated with the exchange of faulty Goods will be met by bedsite.co.uk.
Where Goods are reported as faulty later than seven days after delivery, we require photographic evidence of the fault. Where upon we shall make a decision: 1 – To replace the item like for like. 2 – Make an allowance for the final acceptance of goods. 3 – Arrange for an independent inspection. 4 – Refuse the claim. Or 5 – Refund the buyer and collect the item. If the goods returned or at the time of the inspection are found not to be faulty but the result of fair wear and tear, negligence or wilful damage, bedsite.co.uk retains the right to charge £75 for the inspection and to cover it’s costs. This charge will be taken from the debit/credit card used to purchase the Goods. The Buyer and bedsite.co.uk shall both agree to be bound by the results/findings of the independent inspector.
Refunds:
Refunds on Goods cancelled prior to delivery will be made as soon as possible following written notification of cancellation and in any case will not exceed a period of 30 days of that written notice. All refunds will be made onto the same card used to make the original purchase.
Refunds for cancellations made after the order has been confirmed by email will incur a £30 administration charge. Please note cancellations can only be accepted if the Goods have not gone into production as goods ordered from the manufacturers on the Consumers behalf are classed as bespoke items.
Refunds on Goods already delivered will take place as soon as possible following the collection/return and inspection of such goods and in any case will not exceed a period of 30 days following that collection/return.
Special Items:
Goods that are not held in stock by bedsite.co.uk and are ordered and/or manufactured specifically for the Buyer cannot be cancelled once the order has been accepted by bedsite.co.uk.
Return Of Goods:
Due to the intimate nature of Beds, mattresses, pillows, mattress protectors, duvets etc, these items are exempt from the statutory 7 day cooling off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene any beds, mattresses or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.
Cancelled orders where the goods have been delivered to the customer the cost of the original delivery, the collection of goods and the return of the goods to Allen & Appleyard Ltd will be the responsibility of the customer, charge £135 plus £30 administration. Alternatively the Buyer may return the Goods (at the Buyers cost) and unused, to us at Allen & Appleyard Ltd, The Old Town Hall, Knutsford, Cheshire, WA16 6BY in the original packaging and in the original condition, in this instance only the initial delivery charge of £45 and administration charge of £30 will be deducted from the refund value.
The Buyer must retain the Goods and take good care of them until they are collected by bedsite.co.uk or their agents.
The Goods must be made available for collection and be in the original packaging and in the original condition at a time requested by bedsite.co.uk (this request not to exceed 21 days from the cancellation date). Please note it is Your Responsibility to Return the product in 1st Class condition, and failure to do so, will result in a Deduction against your Refund.
Should the Goods not be adequately packaged at the time of collection then they will not be collected and bedsite.co.uk retain the right to charge a further £45 for "re-collection" to cover costs incurred. The "re-collection" charge will be deducted from the refund value.
Following collection or return, should Goods be found to be damaged (not in their original condition), and the Damage is not the result of our actions or negligence, bedsite.co.uk will deduct a reasonable amount from the refund to cover such damage. (amount not to exceed the price of the Goods).
Should the Buyer unreasonably fail or refuse to make the Goods available to us when requested within 21 days then the Goods must be kept and good care taken of them until they are collected or returned.
No refund shall be made until the Goods have been collected/returned and inspection made as to their condition.
Allen & Appleyard Ltd
The Old Town Hall
Knutsford
Cheshire
WA16 6BY
t: 01565 634 049
Registered in England: 955034
V.A.T. No 338413754
